EP 565 – The Four 4 R’s Of Hiring Virtual Assistants With Bob Lachance

NCS 565 | Hiring Virtual Assistants

NCS 565 | Hiring Virtual Assistants

 

Hiring virtual assistants can be a daunting process especially when it comes to screening someone who can be with your team long term. In this episode, Scott Carson sits down and talks with Bob Lachance, the owner of REVA Global LLC, to discuss their method for hiring virtual assistants for their real estate investing business. Bob is a nationally recognized speaker, mentor, and trainer who specializes in helping customers build their businesses through automation and outsourcing. He shares the four R’s (Roles, Responsibility, Requirements, and Results) when it comes to finding and using a VA. Discover how you, too, can have a champion VA by tuning in to today’s show.

Watch the episode here

 

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The Four 4 R’s Of Hiring Virtual Assistants With Bob Lachance

I’m jacked up to have a very special guest who I think is going to save a lot of you a lot of time, money and help you streamline or systemize a lot of the things that you are doing. Our guest is a nationally recognized speaker, mentor, and trainer who specializes in helping customers build their businesses through automation and outsourcing. He’s the Owner of REVA Global, LLC, which is one of the premier virtual assistant staffing companies which focuses on offering training to virtual assistants to real estate professionals. He’s also a seasoned real estate investor completing over 700 different transactions since he started his real estate investor back in 2004. He’s also an ex-professional Hockey player. We’re honored to have the man, the myth, the legend, Bob Lachance, join us. How is it going, Bob?

It’s all very good. I appreciate you having me on.

I’m excited to have you. You’ve got an interesting story and you’ve done a great job out there. You’ve got a passion for helping people take their businesses to the next level. Let’s talk a little about that. What are some of the things that you see that drive you bonkers when you’re talking about things that you’re like, “You can do this, this is so easy?” 

We offer three main things: efficiency, scale and time. Those are the main things that when you take a step back and look at our businesses and our lives, we all fit within one of those three. If you look at efficiency and you look at businesses, no matter what type of business you’re in, real estate professional or anything else, it doesn’t matter. We’re all looking to get more and more efficient. We need to accomplish more in less time. That’s the goal. Our company, REVA Global, we offer virtual assistant services and that’s one of the things that helps with any efficiency with our business. The other one is time freedom and also scalability.

On the scale side, everyone is in a different part of their business. Some of your audience may not be ready to scale yet but maybe looking to scale in the future. The definition of scale goes a couple of different ways. Some people may look at scale saying, “When I want to hire an in-house employee or a virtual employee or a virtual 1099, let’s call them.” That’s a bad word sometimes every time we say that. There’s a lot of stuff that goes along with that. On the 1099 side in scaling our business, when you peel back the layers, you could look at it and say, “Scale means I wake up in the morning, I look at my calendar and I’m overwhelmed. I’m sweating because I’m not going to be able to get through all of this stuff that I need to get through.”

We all have our lists. We all use different types of calendaring. I use Google Calendar and individuals that come to us that say, “Bob, when do I first hire someone? When do I bring someone to my team?” The first thing I say is, “When you feel overwhelmed when you look at those tasks, they don’t fire you up anymore.” For instance, when I first started in real estate, I door-knock all the time. I literally door knock from 10:00 AM. I have a funny story because I know you had Patrick Precourt on your show. He and I were business partners for ten years so we could go off on a tangent on that. One of the best guys I’ve ever met. Ethics, integrity man, he’s the best. He considers my first mentor and very lucky I met him to get into business in going the right direction.

Getting back to the scale side of when you started looking at those things, the pain points in your business that you’re not excited to do. I started door-knocking, then I would go home and I would skip trace and cold call. After a while, when you skip tracing and cold calling, you get beat down, tired and rejected. A lot of our clients use our virtual assistants for that alone. They do that on a consistent basis. It’s a skip trace, outbound dial, the gate show, and motivation then send them over to me and my team to then take it to the next level. That would be considered part of scaling and adding in more cold callers, individuals as a text message, as much of other tasks when you go over.

The final one is time freedom. A lot of the tasks that we do in our day are admin tasks, I always like to say if I’m sitting on my butt, I’m not making money. Real estate investors, real estate agents, real estate professionals, if they’re not out checking out properties, meeting with sellers, buyers, attorneys, mortgage brokers, private money lenders, yourself, masterminds, you’re not making money. There’s a stat about 90% of all that we do is either through a computer or a phone, which means that you could outsource a majority of those tasks.

I have a wife and three kids ages 10, 12 and 16 and they all play hockey. I want to make sure that I’m able to coach every single one of them without worrying that my business is not going to run. If I have to travel to a hockey tournament, if I’m gone Thursday, Friday, I want to make sure that the phone is getting answered, the outbound calls are getting made, the text messages are getting sent out and replied to, and my social media is getting taken care of. I have buddies that call me all the time, “You’re on LinkedIn again.” I’m like, “I am?” I don’t even know half of the stuff that’s going on out there, but that’s part of branding our business. Those are the things that we have to replace our self and give it over to whether it’s a virtual assistant or someone in your office.

You should only be doing the most profitable income-generating topics or activities on a daily basis. If it’s clerical or due diligence from work, it should be outsourced. One of the biggest things that entrepreneurs have is an inner control freak, “They’re not going to do it as well as I am.” Can you talk a little bit about that aspect of things that we have to realize, “They’re going to do a pretty good job and it gets better as you coach them?”

NCS 565 | Hiring Virtual Assistants

Hiring Virtual Assistants: About 90% of all that we do is either through a computer or a phone, which means that you could outsource a majority of those tasks.

 

 

This is something I learned from Pat too. I’ll talk a lot about him because he taught me a ton about this business. When I first got into real estate back in 2004, I drove around neighbors. I bought a real estate course like a lot of us, Rich Dad, Poor DadI was in right into two feet into real estate. I bought a course all about real estate but all about nothing. It’s a global look at what real estate is. One of the things that I took from that with farming areas. I got in my car, drove in areas, I was looking at anything with high grass, roofs all messed up, etc. I saw this one property and it was listed by an agent. I called the agent, properties listed for $175,000 and I made an offer of $135,000. A lot of people may think that they’re scared to make that first offer because it’s so much lower than what that value is. The one thing we don’t know is the motivation behind it. It was a vacant property. When I opened the door, it smelled bad. It smelled of cat pee.

I put in an offer and they accepted it. The first thing I thought, “What the hell do I do now?” I didn’t have any contractors. I just retired from hockey. All of a sudden, I’m a real estate investor. Out of the blue, I designate myself as a real estate investor so I might as well be one. I didn’t have any contractors. I had a little money to put away, but I didn’t have the full gamut of money with rehabbers or for rehab money. I found money, I found rehabbers and we rehabbed the property. I ended up making $32,000. However, I took a step back and I said, “What do I do next?” This is no joke. I’m back and forth in Home Depot about 3 to 4 times at least a day because I didn’t know what I was doing. All of a sudden, I was a contractor.

I didn’t know contractors were supposed to outsource that stuff. The first day I closed on the house, I had to rip a roof on a small garage. It rained the first day, the day before. I put my ladder up and I didn’t know anything about back in a ladder. Thank God, the roof wasn’t a high roof. I’m ripping the roof, the ladder slips out. I fall down, land on my feet, but the ladder comes in and drills me right on my shins. I thought I broke my shins. I had some huge lumps on my shins, but right then and there, that’s when I learned I have to be a contractor, not an actual worker. I didn’t do anything in that property for the rest of the time. I learned quickly. I had accrued Junior and they did everything from then on.

Fast forward to that, I also realized that I had no systems, no process. I didn’t understand what marketing was so I joined my local REIA group, Real Estate Investment Association, and I asked around, “Who is the best person in Connecticut as an investor?” They all pointed at Pat. I walked up to Pat and I said, “Pat, you don’t know me but I’m willing to do anything. Do you have any openings?” He goes, “I’m looking for a door knocker.” I’m like, “Of course, you are.” I didn’t know that then, now I laugh. I bought him, I’m like, “I’ll do anything because my thought process was, I want to learn from the ground up because I’m a firm believer of that.”

The other thing Pat taught me, he said, “If you go in a partnership, assume after two years you’re going to hate each other.” I’m like, “What do you mean?” This is back in 2004 or 2005. He said, “The average partnerships only last around that amount.” Great advice so I took everything like a sponge and learn from him. Through the years, we did get short sales from then. We did a lot of stuff. We helped start a real estate education short-sale program and then another real estate education coaching program as well on top of that. In 2013, we got to introduced to what a virtual assistant was and then 2014, I launched my first company. Flipping properties within that time as well. I still do it.

When somebody is looking at a virtual system like, “I don’t have the time to train them.” The big thing that I pull my hair out is, “I don’t have the money to hire an assistant.” Why don’t we talk about overcoming those obstacles a little bit in the myths associated with either this because we both know that’s not true?

That’s one of the pain points that we cover too with our company. We take care of all the sourcing and recruiting. I have a recruiting department in the Philippines. Our virtual assistants are in the Philippines. First and foremost, we picked the Philippines. I started all over the world. I went through the pain of going into different companies trying to find my own VAs, trying to go through all of the resumes, trying to screen through everything, going through a hundred to pick one. For me, that was a big pain point. When I figured out the business model of how we want to do it, we take away all of that pain points to be able to find the VAs.

The trainee side, we also set up a training team. We’ve got the recruiting sourcing team, we have a trading team, placements team, then our operations team that manages the virtual assistant and the client together, which is another pain point that we took away from hiring a VA. When I hired my first VA, I got them off of Upwork. All of a sudden, they didn’t show up one day. I’m like, “Where are you?” There no one I could call. There was no one I could talk to. That’s another pain point that we fixed within that whole process. When you go back, our recruiting team gets them. To answer your question, we put them through a very intensive training session for one month. If you’re going to do it yourself, what I highly recommend is whatever you’re doing on a computer, record it. Every step that you take and give it off to whoever, even if it’s in-house.

If you have an in-house or individual, this is how you’re going to train them. We go through a full month, but there is 20% of everyone’s business. It’s something that my company can’t train. We need to partner on that and help train because 20% of everyone’s business, that’s the gold. That’s what separates the top from not the top if you will. Your area in the country, you’re in Austin, I’m in Connecticut, it is a little different. My 20% of investing strategy may be a little different than yours. You do lease options, rent own maybe and buying notes. There are different tasks within that than with my wholesaling and rehabbing type business up here in Connecticut. That’s a little example.

I see a lot of people trying to go, “I’m going to the Elance, Upwork or Fiverr routes.” Some of those are great for initial short projects. If you can make a list of what you’re doing on a daily basis for a couple of days and then pick the most important things, the remaining 80% of what you’re doing digitally, online, due diligence, skip tracing, especially in the note space here, some of the things that we outsource is the due diligence aspect of things. If you don’t need to go in here and google an address and pull Zillow value or eAppraisal value, you can check rent rates. You can check other things. You can have your VA as virtually stock borrowers. You can have them jump on LinkedIn and reach out to asset managers or bankers or all that good stuff. Even dial for dollars, I imagine too. 

I didn’t answer why I picked the Philippines a little while ago. When you’re looking to bring on a virtual assistant, you nailed it with the tasks. If you’re looking at notes, you have a list of tasks. If you’re buying notes, you have a list of tasks that you need to do. If you’re wholesaling, there are some other tasks that you need to do. We have a hundred task lists that I could give to you as well. There are also some differences in rehabbing, property management, real estate agents and brokers. You start looking at all of those different task lists. When you’re bringing on a virtual assistant or anyone in your office, I like to call it the four R’s. You have roles, responsibilities, requirements, and results. I didn’t come up with this. I heard it off a podcast but I loved it. I’m a podcast junkie like a lot of us. I know you are as well. Number one on roles. Make sure that you know what role you’re hiring for because one of the big things that I see that a big common mistake is they get in, they say, “I want help,” but they don’t know what role they want to fill.

If you want a cold caller, that’s different than somebody that you want to help with admin, with someone who’s closing on properties and property management tasks, working with tenants, all a little different. Make sure you identify what those roles are first. Next, you have to identify responsibilities. What are those responsibilities that you want them to do? After that, what are the requirements that you want out of that whether it’s a virtual assistant or it’s someone in your office? What background? Do you want them to have a four-year college degree? Do you want them to have experience in a call center? If you’re bringing in a US-based person, do you want them to be a real estate agent, whatever that is?

Finally, results. Results are, what do you expect out of that individual? This is something that we touched upon a little bit, but it’s important. The results mean if you want to hire somebody and you want to bring someone on like a virtual assistant to get your time back, those are different results than if you bring someone on a cold call. One of them is business growth scaling, the other one is getting your time back. If you want to go on vacation with your family and not have your phone right next to you and it blowing up, literally calling. You’re thinking to yourself, “That could be a $20,000, $30,000, $40,000 loss,” where your spouse is looking at you saying, “If you pick that up, I’m going to kill you.” That’s time. That’s something that we do as entrepreneurs, investors, and real estate professionals. The time aspects of it and/or scaling or making money. Make sure those results you want are crystal clear.

The clearer you can on everything, the happier you’re going to be. Control freak entrepreneurs, we are all start off with that at some point. We got to manage it, touch it and control it. We look at things, “I’m not happy. They didn’t do it as well as I do.” You’ve got to spend some time, get feedback back and forth. If one of that R is out of alignment, you’re not going to be happy.

That’s something you said before and I realized that answers to your question. The whole thing if someone can’t do it better than me. That’s okay to feel and think that way but you’re only going to be limited in what you can do. There’s another thing I pulled off on a podcast. If you’re doing $10 an hour tasks, that means you’re going to have a $10 an hour bank account. To answer your question, I take that to the next level. If you are looking at that saying, “I could do that $10 an hour task better than anybody else,” what value are we putting on ourselves? Do we want to make $100, $200, $300, $400 an hour or $10?

I always tell people that if you have a goal for yourself, a lot of people don’t leave their job and make more money in real estate, what’s your goal going to be? If you want to make $120,000, that means you’re making $10,000 a month, $2,500 a week, $60 to $50 an hour. You can’t be doing $10 an hour job if you want to be making $120,000. You’re losing $52 there. Go do the $62 and pay somebody to come in and do the $10 an hour job to grow yourself. That’s the way that we get away with growing is that delegation of duties to the people that can go get that done. A $10 an hour job with the VA may not be $10. It may be cheaper, but you’re making money that way by saving with having somebody who’s doing it remotely or doing when you’re asleep, getting duties done as well too. 

That’s one of the things I learned that everything that we do, we should document it. When I started door-knocking, I documented everything that I did, my script, everything at the door knocking. I replaced myself and I got a door knocker. Pat and I were partners for a while. I graduated from that to negotiating with banks. We were doing short sales. I documented the whole process. We created an extra short-sale course where I was selling on stage. Pat was selling on stage and when we took the next step into the info space. What I did at that point is I replaced myself and I brought out a loss mitigator. I brought on another loss mitigator, so we then created a short sale department and a loss mitigation company. We’re doing that for other investors, ourselves and other agents through the years.

NCS 565 | Hiring Virtual Assistants

Hiring Virtual Assistants: Make sure that you know what role you’re hiring for.

 

The point is we created Standard Operating Procedures and we would replace ourselves like what we’re talking about of recording a video and then giving it over to your virtual assistant for that last 20% of training that’s specific to you. That’s important no matter what we do. That’s one thing Pat told me. He said, “You’ve got to create stuff like one day you’re going to sell it whether you’re going to sell it or not. What it does is it helps you create systems and processes in your business and you’ll be able to see any types of holes that you have in your business along the way because it’s important. If you never do that at the beginning, you won’t even know what you’re missing.”

You have to start with the end in mind that you are going to sell it, that you are not the bottleneck in your business. Remove yourself and oftentimes business work a whole lot better for you. 

How many times you talked to another investor that’s been in the business for 5, 6, 7, 8, 10-plus years and looks back and says, “I wish I knew what I know now. I wish I learned that strategy, how to buy notes, how to rent owns and lease options. I wish I would start a passive income in my first year in business?” There are a lot of, “I wish,” but you’ll learn that over time and that’s okay.

With the clients that you work with, and I know you don’t have an exact number, but for those that embrace the fact and bringing on at least one VA, one assistant, what do you think it’s worth bottom line as far as profitability in a year by any chance? Do you think it’s worth at least six figures?

The answer is 100%, yes but it’s also two-fold. One of them is what is your time worth? You look at how much money you’re going to make and you look at time. On the value side, I’d say over six figures for sure because they’re going to make X amount of money per year. If the value of you going on vacation three times a year with your family and you not having the headache and not getting in an argument with your spouse or your family saying, “Dad, mom, you’re always on the phone,” is that worth six figures? I think so. If it allows me to coach my kids and not have to worry about checking my phone when I’m on the bench coaching my kids, that’s where six figures from me.

What are the most common things that you’re seeing in new clients to delegate immediately?

Let’s talk about real estate investors. Look at what we do with marketing. If you have no marketing, you have no business. If you have a lead intake, if you have no one to take leads, you have no business. Deal analysis, you got to analyze deals. At that point, you get something under contract and everyone has different departments and then it’s contracted to close. What I see are two different things. Number one, help on the marketing side, lead intake and follow-up. This is from a Marketing Donut, “Did you know that only 2% of sales close at the initial meeting?” which is ridiculous. It keeps going down, “44% of sales reps stop following after one rejection. 22% stop after two. 14% stop after three. 12% stop after four.” What that means is 92% of people are done trying after the fourth no. That is a huge statistic and that is one of the things that a lot of our clients use. Let me take a step back. On the marketing side, we have a lot of cold callers.

They compile a list. There are a lot of places to get different list providers out there. They get them skip-traced. They put them in an autodialer and hammer the phones every single day, whether it’s through an autodialer or you have your cell phone or whatever call rail, whatever type of system you’re going to use. What they’re doing is gauging seller motivation. What I want to know is if we have a seller that raised their hand and said, “I will entertain an offer,” I want that virtual assistant to send that right to my desk. It’s my job to make money on that. Here’s the best advice I could give to somebody. If they’re only wholesaling, they’re going to have lesser chance to make money on that lead. If they’re rehabbing and wholesaling, they have a higher level. If they do lease options, they have a higher level. If they buy and hold, they can do a higher level. You can make money along with the gamut. That’s the way I always like telling people because that’s the reality of it. If you buy notes, you have another level. There are all of those levels, if you have those strategies in that in your back pocket or your tool belt, you’re going to be way better off.

Same thing on that side of it. You could take out cold calling and add in text messaging. The virtual assistant, the same thing. You’re compiling a list, getting skip trace and putting into the text message platform. I’ll use launch control. They’re very good for me. We have virtual assistants, we train them on how to send out the first, respond back and forth, and send it over to me for a hot or warm lead. If someone says, “I’ll entertain an offer,” we call that an ITS, which is an Interest To the Sell. It goes to myself, my acquisition team, it’s our job to turn that into cash. Ringless voicemail is going to be the same thing except the VA would be now taking inbound leads. One of them was on the marketing side, setting up a lot of those marketing campaigns, their social media stuff they do as well.

The second one would be lead intake. It’s the same thing. If you’re outbound dialing, you’re gaining seller motivation. If you’re inbound dialing, if you have a direct mail campaign or if you do ringless voicemails and you have your virtual assistant answers the phone, they’re doing the same thing. “This is Bob from REVA Global. How can I help you?” “I got a piece of mail.” You run them through this script, engage to show and motivation. Send it over to me on the ground, the acquisition person or my team, same concept. Another level would be running comparable and market research.

The main one, which we touched upon before with this statistic right here, follow-up. That is getting to be our highest level of client using follow-up. Whether you’re an investor or an agent, it doesn’t matter. You spend a lot of money getting leads. What happens if they call you back? You’ll get twenty leads this week, twenty leads next week, maybe 10 or 30 the week after. In a month, you’re going to have 80. You have 80 leads and you only got a hold of 50%. You got ahold of 40 sellers. You rinse and repeat, the next month you do the same thing. Before you know it, you have 250 people you never talked to or you did talk to them but they weren’t ready. The only one you’re going to be working with is someone that says, “Yes,” is low-hanging fruit. You’ve got to look at that. On average, you’re part of all of these masterminds that takes between 6 to 8 touches to get a deal.

8% of sales are made after the fifth contact and it’s all about that follow-up. That’s where we have found with what we do is the follow-up in sales, follow-up on the note sellers, “Did those deals close that we didn’t succeed in?” To follow-up on a monthly basis with asset managers or emails, phone numbers, LinkedIn, touching bases. Get the word out. It’s not hard to do. It’s systemizing it and having somebody to do that for you when you don’t have the time to do it yourself.

It’s easy to create those scripts. A lot of us have our Standard Operating Procedures. That’s all we need to do is hand it off to a virtual assistant to have them a follow-up. A no to them is different than a no to us. A no to us if we keep getting no, we’ll get gun shy. Why not outsource that part of the no business to somebody else because it’s part of, “I don’t care what business you’re in. No is a part of growing.” I touched upon something too about why we picked the Philippines. Out of all the countries, one of the things that I’ve realized first of all is English is one of their national languages, which is important which means that they typically have neutral accents, very excellent English proficiency, which is important.

Every one of our virtual assistants has a four-year college degree. For me, that’s important. I’m here in Connecticut. To hire somebody with a four-year college degree, it costs a lot of money to be able to hire them. One of the things about their culture that I find fascinating is that they’re extremely family-oriented. They cherish, puts a high value on education and natural caretakers. The reason why I say that is as a business owner, why do I care? It’s because they look at your business as their business. If you succeed, they succeed. If you’re going to outsource anywhere or if you’re going to hire in-house, make sure that they are a culture fit for you and your business. That’s why I love the Philippines.

You want to have somebody that cares about your business and takes ownership. It’s harder these days of finding people that buy-in and take ownership of stuff, especially when you’re hiring. I hate to say, but sometimes we hire new people out of college. They’re expecting something, “I’ve got a four-year degree, we’ll make $70,000 a year.”

That’s not how it works all the way. We’re in a lot of the me-society because it was social media, that’s the challenge. I was talking to my wife about this. It’s different than when we grew up. We didn’t have social media. We didn’t have selfies and all that stuff. If we know that going in, we have to be very selective on who we bring in to make sure they’re team players. When I hire here and I look for somebody, I have an acquisition guy coming in and his background in hockey. I’m hoping he’s a team-player, but I look at individuals that want to be part of the team. That’s important. When anybody brings on somebody, they look at those kinds of things.

NCS 565 | Hiring Virtual Assistants

Hiring Virtual Assistants: If you have strategies in your back pocket or your tool belt, you’re going to be way better off.

 

Team players in sports equal team players in the business, I’ve found a lot of times. Athletes, they get the work ethic. They understand that it takes time. They stick to it. It’s a smart play there for sure. Let’s get to the numbers on this because people are going to be asking here, “This sounds great. What is it going to cost me the bottom line? Can I start off with 40 or 10 hours a week with somebody?” How do you do that part, Bob? 

We have a simple system. It’s part-time, full-time. What we have is our part-time is $10.60 an hour. There are no hidden fees. Full-time is $9.60. You have $1 less for 40 hours. $10.60 is 20 hours. Full-time is 40 hours and that’s $9.60 an hour. We keep it very simple. We’ve tested other models along the way, but that seems to fit with our company.

That’s cheap. Is that paid on the portal or did you have an issue with 1099 at the end of the year or W2 or anything like that or no? 

We handle everything. You pay us direct. My wife always yelled at me because she’s in business with me and she says, “You got to explain it right.” In the Philippines, a lot of stuff that we do is we pay for their healthcare. We do other benefits like 0% interest loans. We have a lot of training that we offer them. We do a charity over there as well. There’s a lot of stuff that we do within our team. I don’t do justice as my wife does when she explains it. I do the best I can at explaining it. One of the things that are important is that we bring on the best of the best in the Philippines. We have a lot of pride in our customer service and doing the right things. I’m lucky that I got that mentorship from Pat Precourt because I was there when the first recession hit. You could have gone 1 or 2 ways. That’s when mortgages were blowing up. I kept asking Pat, “Should we get into the mortgage?” He goes, “No. Let’s stay on the course.”

He saw the writing on the wall. He’s very good at seeing a lot of things happen before they happen. He saw some of the people taking advantage of other people. Selling them mortgages they shouldn’t have ever done. He would always preach that to me and I have to thank him to this day because he kept me on the right path which is integrity is everything. A lot of people now are coming in. I’ve been in this industry for a long time and there aren’t as many people when we started that are still in this industry. When times get tough, they usually phase-out. The individual with most integrity ethics is still in business. That’s the way I like to look at it. I’m very grateful and thankful that Pat taught me that from day one. That’s how I run my business now.

If you’ve been a short sale warrior, you ran a short sale negotiation company here with a mortgage company before I got into the note business side. It’s different now than it was then. All these people do in short sales have it easy versus what we had to go through back then. 

I knew you are nuts. Anyone in this short sale world, I’ll tell you what though. We were nuts but a great way to learn the business because you have the gamut of everything going on and working with sellers, buyers, banks and lender. It’s such a great thing to understand and do because you learn a lot with people too because it’s a people’s world.

That’s doing a lot of good, creating lemonade out of a position of lemons back with values dropping out and weren’t the people’s fault or the borrower’s fault that things are happening. It’s just a bad time and you had to do what you had to do. What’s the best way for people to look to get started, Bob? Should they reach out to you? Is there a website they should go to? What’s the best way for our audience who wants the four Rs to the bottom line?

They could email me direct or visit our website at www.REVAGlobal.com or email me direct at Bob@REVAGlobal.com. We also have videos that we publish. Get on our email list or website and we give weekly tips and tricks.

I love your pricing model. It’s ideal. That’s great because if I think back to all the money I’ve lost trying to train somebody, hire and rehire, retrain and retrain where I have somebody that’s their dedicated and stuff like that, who’s already trained, who’s got coaching as part of a team and wants to buy into a team. Think about that. Twenty hours a week, It’s $180 to $200 a week. You can squeeze that into because you’re more exponentially going to recoup that back by being more effective in your market, being more effective in your lead gen, you’re reaching out and do due diligence.

That’s the big thing that I see out there. Everybody is that still working and wants to transition to a full-time investor. They try to do it in ten hours a week. They can do that only for so long before time constraints either start to hurt them. The bottleneck that won’t be able to work so many hours and being the person is to touch everything. You need an assistant to take it to that next level. I always tell people before you need one, hire one so that when you start closing a lot of deals, you’ve got somebody ready to rock and roll versus going to transplant that point. 

One thing that I’ll leave everyone on is that what if you had that extra twenty hours a week, what if you had an extra 40 hours a week, what would that do for you whether time or profitability? For me, when I have an extra twenty hours a week, it’s life-changing. Forty hours a week, it’s game-changing. Whether it’s a business or family-wise or whatever you want to do at that time, it is game-changing.

NCS 565 | Hiring Virtual Assistants

Hiring Virtual Assistants: When times get tough, people usually phase-out. The individual who is still in business is the one with the most integrity ethics.

 

If you’ve ever read Rich Dad, Poor Dad, if you’re doing it all yourself, you’re not a business owner, you’re self-employed. It’s a big jump over to the other side of the cashflow. To own a business, you have other people do things for you that you can do whatever you want to do, whether it’s coaching hockey, hanging out on the cruise ship or doing something with your family or friends or whatever. Bob, I want to say thank you for coming on here. They’re great nuggets. Once again, everybody, the best way to reach out is to go to REVAGlobal.com. Go there, check it out, great videos, great training. Either Bob or somebody on his team will reach out to you and get rock and rolling there and help you take your business to the next level. It’s time to add another zero on the left side of the decimal point to your bottom line. Thanks, Bob. I appreciate it.

Thanks for having me. I appreciate it. Thanks, Scott.

Go check out REVAGlobal.com. They work with entrepreneurs all across the country for you. If you’re in Note Nation, anywhere from the East Coast, the West Coast, check them out and go take some action. We’ll see all at the top.

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About Bob Lachance

NCS 565 | Hiring Virtual AssistantsBob Lachance, a nationally recognized speaker, mentor, and trainer who specializes in helping customers build their businesses through automation and outsourcing. Bob currently owns numerous businesses and helped start one of the nation’s largest real estate coaching programs. A Bristol, CT native, Bob played ice hockey and went on to play at Boston University, playing a vital role in their 1995 National Championship. With only two classes left to graduate in his senior spring, he dropped out of school and signed a professional contract with the St Louis Blues Organization. Bob went on to play eight years professionally, 4 in the US and 4 in Europe. At 30 with his pro hockey career over, he self-educated himself in real estate and began his career in the trenches as a real estate investor. He acquired his first flip in 2004 and has done over 700 transactions since then. He has also started 2 very successful real estate coaching programs, 3 virtual assistant staffing companies, a used appliance company, and much more. Bob is the owner of REVA Global LLC which focuses on offering trained real estate virtual assistants to real estate professionals.


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